We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at eduardo.alvarez.delacadena@gmail.com. Please note that returns will need to be sent to the following address: [Villa de Santiago 331, Villas del Campestre] 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at eduardo.alvarez.delacadena@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at eduardo.alvarez.delacadena@gmail.com.

Privacy Policy Summary

Last Updated: July 9th, 2024

Overview: This Privacy Policy outlines how "MANTALITY" collects, uses, and discloses personal information from users of its services, including website visitors and customers.

Consent: By using the services, users agree to the collection and use of their information as described. Updates to the policy will be posted with a revised date.

Information Collection:

1. Direct Collection: Personal information like name, address, email, phone number, order details, account information, and customer support communications.
2. Cookies: Automatically collected data via cookies, including usage data, device and browser information, IP address, and interaction details.
3. Third Parties: Information from third parties such as service providers and payment processors.

Use of Information:

• Providing services and processing orders.
• Marketing and advertising.
• Security and fraud prevention.
• Communication and customer support.

Cookies: Used to enhance the site and services, run analytics, and tailor advertisements. Users can control cookies through browser settings, but blocking cookies may affect site functionality.

Disclosure: Personal information may be shared with vendors, business partners, affiliates, and during business transactions or legal obligations.

User-Generated Content: Information posted in public areas is accessible to anyone, and the privacy of such information cannot be guaranteed.

Third-Party Links: The site may link to third-party websites with their own privacy policies.

Children’s Data: Services are not intended for children, and no personal information is knowingly collected from them.

Security and Retention: While no security measure is perfect, MANTALITY takes steps to protect personal information. Retention of data depends on legal obligations and business needs.

User Rights:

• Access, delete, correct, and transfer personal information.
• Restrict processing and withdraw consent.
• Manage communication preferences.
• Users can exercise these rights through the site or by contacting MANTALITY.

Complaints: Users can contact MANTALITY with complaints or appeal decisions if unsatisfied with responses.

International Users: Personal information may be transferred and processed outside the user's country. Data transfers comply with recognized mechanisms like Standard Contractual Clauses.

Contact Information:

• Phone: [4777862806]
• Email: eduardo.alvarez.delacadena@gmail.com
• Address: Villa de Santiago 331, 37129, Mexico

Overview:
"MANTALITY" operates this website, offering information, tools, and services, contingent on users' acceptance of the stated terms and conditions. By accessing the site or making purchases, users agree to these terms.

Key Points:
- Users must agree to the Terms of Service before using the site.
- The terms apply to all site users, including customers and content contributors.
- The site and services are hosted on Shopify Inc.
- Users must be of legal age to use the site and services.
- The terms prohibit illegal activities, transmission of harmful code, and misuse of the service.
- "MANTALITY" reserves the right to refuse service, modify site content, change prices, and discontinue products without notice.
- Users are responsible for providing accurate account information and complying with all applicable laws.
- The site may include third-party links and tools, which are used at the user's own risk.
- Personal information is governed by the site's Privacy Policy.
- "MANTALITY" is not liable for inaccuracies, errors, or any damages arising from the use of the site or services.
- The terms include provisions for indemnification, severability, and termination of services.
- The agreement is governed by the laws of Mexico.

Users should periodically review the terms for updates and direct any questions to the provided contact information.

At MANTALITY, we are committed to delivering the highest quality jewelry that embodies power, elegance, and sophistication. Each piece is crafted with meticulous attention to detail, ensuring you receive a product that is both exceptional and timeless.

Shipping Timeframe: Please note that our shipping process takes between 10 to 15 days. This timeframe allows us to maintain our high standards of craftsmanship and ensure that every piece is thoroughly inspected before it reaches you.

We understand that you are eager to receive your MANTALITY jewelry, and we assure you that this period is essential for us to deliver a product that meets our commitment to excellence. We appreciate your patience and understanding.

Should you have any questions or need further assistance, please do not hesitate to contact our customer support team. Thank you for choosing MANTALITY – where power, elegance, and sophistication converge.

CONTACT "MANTALITY"

Phone number: 4777862805

Email: eduardo.alvarez.delacadena@gmail.com

Physical address: Villa de Santiago 331, 37129 , Mexico